Education/Communications

Healthcare studies confirm the benefits of effective and relevant enrollee education. Emergency room visits decrease. Enrollees are empowered to take greater control over their health and wellness. Treatment regimes are followed more faithfully and medical conditions are more effectively controlled. The obstacle to achieving those positive results for both patients and health plan companies was the limited ability to target relevant, understandable information to the appropriate patients.

Kaplan EduNeering is working with health plans to overcome the obstacles to relevant enrollee education. Our KnowledgeWire® technology platform, already used by leading health plans to distribute and document compliance, skills and company-specific training, enables plans to target distribution based on a health risk assessment and can include medications, physician referral and enrollee request. Succinct, information-rich “knowledge nuggets” employ entertaining instructional design techniques to engage patients, drive comprehension and encourage use of the knowledge to make good health decisions. Creative informational resources target health risks that can cause medical conditions ranging from asthma to heart disease. In addition to providing patients with key information, Kaplan EduNeering’s communications and education solution provide health plans with information that can be easily integrated with existing systems to create more robust capabilities for patient management, document management, and resource allocation.Kaplan EduNeering's communications and patient education solutions have been tailored to address the needs of patients, caregivers and families for knowledge about topics including:

Medical conditions
Treatment options
Medications
Self-help
Healthy lifestyle education
What to expect during and following specific treatment